Terms of Use

Welcome to oioeos.com, the online home of oioeos®.

This website is owned and operated by Hangzhou Milai E-commerce Technology Co., Ltd. In these Terms of Use, “we,” “us,” and “our” refer to that company.

These Terms explain the conditions for accessing and using our website. Purchases are also subject to our Terms and Conditions, Shipping Policy, Return & Refund Policy, and other applicable store policies.

By using this website, you agree to these Terms of Use. If you do not agree, please discontinue use of the website.

Using Our Website Responsibly

You may browse our collection, review product information, and use the website’s shopping and support features for lawful purposes.

You must not:

Use false identities or unauthorized payment information.
Attempt to access accounts, customer information, or systems without permission.
Introduce viruses, malicious code, or other harmful material.
Disrupt website operations or interfere with another person’s access.
Use website content to conduct fraudulent or unlawful activities.

If you create an account, keep your login details private and contact us if you suspect unauthorized access.

Product Information & Website Content

We make reasonable efforts to present accurate product descriptions, images, sizes, prices, ingredients, and directions.

Colors and packaging appearance may vary slightly because of photography, screen settings, or packaging updates. These variations do not affect your right to receive products that match their description.

We may correct errors, update information, or change product availability. Any changes affecting an existing purchase remain subject to our Terms and Conditions and applicable consumer law.

If information is unclear, please contact service@oioeos.com before making your purchase.

Skincare Information & Product Use

Our website provides general information about skincare products and their intended uses. This information does not replace personalized medical advice, diagnosis, or treatment.

Always review the individual product page and packaging, including ingredient lists, directions, storage requirements, and precautions.

Use each product only for its intended purpose and on the areas specified in its instructions. If you experience irritation or an unexpected reaction, stop using the product and seek advice from a healthcare professional.

Our customer support team can explain available product information but cannot provide personalized medical advice. Nothing in this section limits our obligations concerning product safety or accurate descriptions.

Intellectual Property

Text, photographs, graphics, logos, designs, and other content on this website are owned by us or used with permission and are protected by applicable intellectual property laws.

You may view and use this content for personal shopping purposes. Unless permitted by law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, or commercially exploit website content.

Access to this website does not grant ownership of the oioeos® brand or other intellectual property displayed on it.

Third-Party Links & Services

Our website may include services or links provided by independent third parties, including payment providers and other platforms.

Your use of those services may be subject to their own terms and privacy policies. We do not control independently operated websites or guarantee their content or availability.

This does not exclude any responsibility we have under applicable law for services used to fulfill your purchase.

Website Availability

We aim to keep the website accessible and functioning properly. However, maintenance, technical problems, or service disruptions may occasionally affect access.

We do not promise uninterrupted availability or that every page will always be free of errors. We may update, suspend, or discontinue website features where reasonably necessary.

These provisions do not remove our obligations relating to orders already accepted.

Privacy & Personal Information

Personal information collected through browsing, checkout, account features, or customer support is handled as described in our Privacy Policy.

Please review that policy for details about information collection, cookies, service providers, and your available privacy choices.

Liability & Your Rights

Our responsibility for website use and related services is determined by applicable law.

Nothing in these Terms excludes or restricts liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

Your mandatory consumer rights remain unaffected.

Updates to These Terms

We may revise these Terms of Use to reflect changes to our website, services, or legal requirements. Updated versions will be posted on this page.

Changes apply to website use from their effective date and will not retrospectively remove rights relating to an existing purchase. Where required, we will provide additional notice.

Contact & Business Information

For questions about this website or these Terms of Use, contact:

Email: service@oioeos.com
Phone: +852 2197 896

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Brand Name: oioeos®

Website: oioeos.com

Company Name: Hangzhou Milai E-commerce Technology Co., Ltd.

Registered Address: Room 506-21, No. 150 Guangtai Road, Xiasha Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.

oioeos® is owned and operated by Hangzhou Milai E-commerce Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through oioeos.com.