At oioeos®, we aim to make checkout clear and straightforward. This page explains how payments, order charges, and discount codes are handled when you shop at oioeos.com.
Before You Complete Your Purchase
Review Your Order Total
Your product prices, selected shipping charges, applicable taxes, discounts, and final checkout total are displayed before you submit payment.
Please review your selected products, quantities, delivery address, and order total carefully before completing your purchase.
Choose an Available Payment Method
The payment methods available for your order are shown at checkout. Options may vary depending on your location, selected currency, device, and payment provider.
Apply Your Discount Code
Enter any discount code before completing checkout and confirm that the discount appears in your order summary.
Each promotion is subject to its stated conditions, including any expiry date, minimum purchase amount, or product exclusions. Unless otherwise stated, discount codes cannot be combined, transferred, exchanged for cash, or applied to previous purchases.
How Payments Are Processed
Orders are subject to payment authorization, verification, and fraud-prevention checks.
Your bank or payment provider may request additional authentication, decline a transaction, or place a temporary authorization hold. These decisions and processing times are controlled by the relevant financial institution or payment provider.
If checkout does not complete but you see a pending charge, it may be a temporary authorization rather than a completed payment. Contact your payment provider for clarification, or email us so we can check whether an order was created.
Protecting Your Checkout Experience
Checkout is processed through Shopify and the payment providers available at checkout, using security measures designed to protect transaction information.
You can help protect your purchase by:
-
Shopping directly through oioeos.com.
-
Using a trusted device and an up-to-date browser.
-
Completing checkout over a secure internet connection.
-
Keeping passwords and payment-verification codes private.
Please do not send complete payment-card numbers, card security codes, passwords, or one-time verification codes to our customer support team.
Currency Conversion & Bank Fees
Please check the currency displayed at checkout before paying.
If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate, currency-conversion charge, or foreign-transaction fee. These rates and fees are determined by your provider and are not controlled by oioeos®.
Questions About a Payment?
For help with an unexpected charge, an unsuccessful checkout, or a discount code, email service@oioeos.com.
Include your order number, if available, the email address used at checkout, and a brief description of the issue. You may attach a screenshot with sensitive payment information concealed.
Refund requests and eligibility are handled according to our Return & Refund Policy.
Email: service@oioeos.com
Phone: +852 2197 896
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days. Questions requiring coordination with a bank or payment provider may take additional time to resolve.
Business Information
oioeos® is owned and operated by Hangzhou Milai E-commerce Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through oioeos.com.
Brand Name: oioeos®
Website: oioeos.com
Company Name: Hangzhou Milai E-commerce Technology Co., Ltd.
Registered Address: Room 506-21, No. 150 Guangtai Road, Xiasha Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.